Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rootshtx.co. Please note that returns will need to be sent to the following address:

Roots HTX 2435 Hollister St Houston, TX 77080

If your return is approved, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rootshtx.co.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flower, plants, or any consumable items), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, the refund is added to your Roots store credit right away.

If more than 15 business days have passed since we've approved your refund, please contact us at info@rootshtx.co.

If a paid order is cancelled — by you, by the store, or because no driver could complete the delivery — we refund the full amount to your Roots store credit automatically, and email you to confirm.

Paid with crypto? You can still ask for it back in crypto from the order page, as described above.

Orders that were never paid (for example, a checkout you didn't finish) have nothing to refund.

• Email: info@rootshtx.co
• Phone: 888-844-9456
• Instagram: @rootshtx_